Ed Rigsbee’s Raw & Unedited with Steven Iwersen, CSP: Dealing with Prickly People
Ed Rigsbee interviews Steven Iwersen, author of “The Porcupine Principles! How to Move Prickly People to Preferred Outcomes.” https://www.steveniwersen.com/ Steven talks, through the window of how this applies to association executives, about the (1) Principle of the Starting Line (2) Principle of the Broom (3) Principle of the Trash Can (4) Principle of the Fence and (5) Principle of the Finish Line. Steven shares that people want respect, value, autonomy or they will exhibit the behaviors of domination, retaliation and/or isolation. Those behaviors are akin to porcupine quills if one feels threatened. Learn why people would rather be invited then told. Learn why persuasion requires guidance and information. Learn why you might want to stop thinking like a boss and more like a coach.
Ed is the Founder and CEO of the 501(c)(3) non-profit public charity, Cigar PEG Philanthropy through Fun, and president at Rigsbee Research which conducts qualitative member ROI research and consulting for associations and societies. He has been called “the dynamite that broke up our log jam” by association executives—rarely politically correct and almost always provocative—and from a dozen years as a United States Soccer Federation referee, Ed calls it the way he sees it. Exceptional resources at www.rigsbee.com.
